Frequently Asked Questions
Everything you need to know about your new beauty routine.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We want you to love your products. If you are not satisfied, we offer a 30-day return window for most items. Simply contact our gTeam to initiate a return or exchange.
Are Glossier products cruelty-free?
Yes, Glossier is a cruelty-free brand. We do not test our products or ingredients on animals, and we do not sell in countries that require animal testing.
Do you ship internationally?
Currently, we ship to the United States, Canada, the United Kingdom, Ireland, Sweden, Denmark, France, and Australia. We are working hard to bring Glossier to more countries soon.
How do I know which shade is right for me?
We offer a virtual shade finder and detailed descriptions for all complexion products. If you need a second opinion, email a photo of yourself in natural light to our team for a personalized recommendation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible installment payments.